Shipping Policies


Please allow 2-3 business days for processing before your order is shipped. Please allow 1-3 business days  after the processing time for your order to ship not including units.. Signature units take 14-21 business days to ship, Ready to ship units take 1-3  business days to ship and our U-part units take 7-14 business days. Once your order has been shipped,  standard delivery time is 3-5 business days. Once tracking is sent out it is your responsibility, and we are not responsible for lost or damaged packages.



There are no refunds/ exchanges on any products that’s including units, hair care products and hair accessories.  Measuring your head correctly is very important as well, as once you buy a unit, it is also FINAL SALE. You will be able to find the measuring table on how to measure your head on each unit page.